FAQs
🛍️ Products & Ingredients
Q: Are your products 100% natural?
Yes! All our products — including oils, honey, handwash, and cold cream — are made with pure, chemical-free ingredients.
Q: Are your oils cold-pressed?
Absolutely. We use traditional cold-press methods to retain all the natural nutrients and benefits.
Q: Can I use your cold cream on sensitive skin?
Yes, our cold cream is gentle and made with soothing natural ingredients. However, we recommend doing a patch test if you have sensitive skin.
Q: Is your honey raw and unfiltered?
Yes, our honey is completely raw, unfiltered, and sourced directly from trusted beekeepers.
🚚 Shipping & Delivery
Q: Do you offer nationwide shipping?
Yes, we ship all over Pakistan.
Q: How long does delivery take?
Orders are typically delivered within 4–6 business days, depending on your location.
Q: What are the shipping charges?
Shipping charges vary by location and order size. You’ll see the exact amount during checkout.
💳 Payments & Orders
Q: What payment methods do you accept?
We accept Cash on Delivery (COD) and bank transfers.
Q: How do I know if my order was successful?
You’ll receive a confirmation email or SMS after placing your order.
Q: Can I change or cancel my order after placing it?
Yes — contact us within 12 hours to make any changes. After that, the order may already be in process.
🔁 Returns & Exchanges
Q: What is your return policy?
We only accept returns for damaged, wrong, or defective items within 3 days of delivery. Please share an unboxing video for verification.
Q: How can I request a return or replacement?
Contact us at oildaina9@gmail.com or via WhatsApp with your order details and issue.
📞 Need More Help?
Still have a question? We’re happy to help!
📧 Email: oildaina9@gmail.com
📱 WhatsApp: +92-311 1209637